One day a sudden fire broke out in a condo, putting the lives of residents at risk. The condo manager and staff at the condo management office sprang into action. They raced towards an apartment in fire. Inside the thickening smoke, a boy was trapped. Without hesitation, the condo manager and staff pushed through the Read more about To start need not be good, to be good need to start![…]

Many years ago, I took part in a school Chinese language writing competition. To my surprise, I won the first prize at that writing competition. Soon it was the Award Ceremony of the school. I was one of the prize winners. Then I came to know that my young sister (two years younger) was also Read more about Give credit where credit is due.[…]

Mr Daniel Chen   of Lee & Lee was the Keynote  Speaker for two very interesting and important  topics :Understanding Council Members’ Duties & Liabilities and  the Conduct of  Council Meetings, at a webinar organised by the People’s Association and the MCST Association. Someone asked: “Are the MCST and Council Members liable  if a strata lot Read more about Does a Council Member has any liability when serving in a Council❓️[…]

More than 20 distinguished professionals spoke passionately about the essentials for customer experience at the 2024 SCA Australia and New Zealand Conference  for 2 days (4 & 5 Jul) organised by Strata Community Association Australasia,and attended by more than 500 strata managers. Survey  for feedback from  home owners is absolutely necessary. Tom Skiba  shared that Read more about Customer Experience or  Customer Service❓️[…]

Findings from a pilot study conducted by the Building and Construction Authority (BCA) indicated that Management Corporations (MCSTs) have reported encouraging satisfaction levels in the service performance of accredited managing agent (MA) firms and individuals. MA Individuals can obtain accreditation at the individual level by undergoing a structured training programme, comprising components conducted by either  Read more about Wisely 98 Pte Ltd-an Accredited Strata Firm[…]

The council of a management corporation (MCST) were very excited to organise a water carnival for their estate. A water carnival usually involved bringing inflatable floats into a swimming pool, turning it into a wonderland for children. There would be so much  fun and joy.  It was an event that everyone wanted it happened. ❓️A Read more about Do you know  what your  insurance policy cover?[…]

A newly installed 1st Council of a management corporation (MCST) were excited about organising a party to create neighbourliness among residents and wanted to use about $5,000 from the management fund.The Council had also decided to replace the existing managing agent (outgoing MA) that had served the MCST  since the issue of the Temporary Occupation Read more about Is BMSMA silent on the use of management fund for social activities?[…]

On 17 May 2024, three articles about human resources appeared in the Straits Times. One reported  about a new framework  from the Singapore Institute of Architects, to curb brain drain affecting the profession . The other was about an aging workforce in the manufacturing sector. The third was about the misperceptions of accountancy as a” Read more about We want more![…]

Not long ago, we read about severe flood across Dubai and many flights were cancelled. Back home, heavy rain prompted flood warnings for large parts of Singapore on the morning of May 4, and caused delays at Changi Airport. Many developments including condos in Singapore are built with  basements used as carpark, some with more Read more about Flood at basement carpark[…]

It’s bored to attend an Annual General Meeting (AGM) of a Management Corporation (MCST)! The AGM was a “sparring” moment between two camps, each trying to outdo the other. The Managing Agent (MA) did not control the AGM, resulting in too much time discussing unrelated matters. Many motions were passed because subsidiary proprietors (SP) represented Read more about Attending an AGM?[…]