My first day reporting  for work at a condo was filled with a mix of excitement and fear. In the first six months, I often felt lost. Legal terminology in laws seemed hard to comprehend. Writing minutes under tight deadlines left me drained. Inspections were exhausting, often uncovering issues requiring immediate solutions. Dealing with residents, Read more about Shape Up or Ship Out![…]

After serving his National Service, Shawn  met a pivotal moment in his career. His doctor parents hoped he would save lives. His lawyer friend, Alex wanted to see  him in the courtrooms and his engineer cousin, Natalie painted a future of ground-breaking projects. None of these felt right for Shawn. During a talk, his mentor, Read more about From doubts to building thriving communities.[…]

At an upscale condo, residents enjoyed the peace and tranquillity that the condo offered. Then a unit  on the fifth floor began renovation. Jack hammers shattered the peace and drills echoed through the walls. Residents found themselves bombarded with noise from morning till evening. By the second day, a line of angry residents had formed outside Read more about A Quiet Place 2024[…]

After completing my National Service in 1984, I received two offers: to be an Engineering Assistant at an engineering firm or to be a Property Executive  at a property consultancy firm. I chose the latter because that latter firm paid me $50 more per month. That $50 to me then was a large sum. Not Read more about Jack all trades, master of none?[…]

An award isn’t just about giving away a  trophy. It is   about fuelling motivation. When  condo managers and teams see their work valued, it inspires them to maintain high standards and improve further. An award is also about appreciation. This can  create a ripple effect–an individual’s recognition boosts morale and motivates others in the industry Read more about A nomination for an award?[…]

What if your career begin with training covering  industry standards, legalities and the essential skills of condo management? What if there is a clear path to grow quickly—from a Trainee to a Team Leader and even to a Director within just a few years? We paired every new staff with a mentor at onboarding, shadowing Read more about Coached by a guru of condo management?[…]

One day a sudden fire broke out in a condo, putting the lives of residents at risk. The condo manager and staff at the condo management office sprang into action. They raced towards an apartment in fire. Inside the thickening smoke, a boy was trapped. Without hesitation, the condo manager and staff pushed through the Read more about To start need not be good, to be good need to start![…]

Many years ago, I took part in a school Chinese language writing competition. To my surprise, I won the first prize at that writing competition. Soon it was the Award Ceremony of the school. I was one of the prize winners. Then I came to know that my young sister (two years younger) was also Read more about Give credit where credit is due.[…]

Mr Daniel Chen   of Lee & Lee was the Keynote  Speaker for two very interesting and important  topics :Understanding Council Members’ Duties & Liabilities and  the Conduct of  Council Meetings, at a webinar organised by the People’s Association and the MCST Association. Someone asked: “Are the MCST and Council Members liable  if a strata lot Read more about Does a Council Member has any liability when serving in a Council❓️[…]

More than 20 distinguished professionals spoke passionately about the essentials for customer experience at the 2024 SCA Australia and New Zealand Conference  for 2 days (4 & 5 Jul) organised by Strata Community Association Australasia,and attended by more than 500 strata managers. Survey  for feedback from  home owners is absolutely necessary. Tom Skiba  shared that Read more about Customer Experience or  Customer Service❓️[…]